Quote from: BetChain on Today at 10:01:25 AM

Quote from: Forcedtoreggy on June 23, 2020, 10:16:46 PM

I had to come here to share my bad experience so far.

I registered a few days ago to try and see if I can get lucky with that big weclome package. I click activate on the login for the bonus, a small window pops up with the deposit address and a form to enter a bonus code.

I contacted chat support since I didnt understand what code I needed for the welcome bonus. I waited IDK how long and decided to just keep playing on FortuneJack since I was first in the queue yet it was taking forever.

A day or so later I decided to try contacting them again to try and get that bonus code. Took quite a while to get connected while being the only person contacting them lol Finally someone in chat. I ask them whats the bonus code and explain that I am trying to get that welcome bonus. He responds a bit rude and finally tells me that I simply have to deposit no need for the form. Well alrighty, odd layout for the site to ask that and expect me to know that.

I deposit .1294~ and I start checking out Amatic since it is my favorites for those big wins. I realize when checking my account info that the bonus requirements start immediately (I was used to FJ), but said screw it I'll just go for big .001MBTC bets. After I won a few thousand, I go check my progress towards the requirements and see I have a long way to go o.o but still lets me withdraw my original balance (guess I didnt even lose much before i started winning so it didnt lose the original deposit?). So i didnt even use any bonus balance lmfao at all.

I played for like 8 hours~ slowly but surely going up and up until I hit a $10000 win on Casanova. I almost s*** myself. Kept going since I still needed more but I knew I was close enough that I would end up winning big regardless.

I finally completed the bonus, placed my withdrawal, and see its going to manually reviewed. Im used to that for big wins at fortunejack so no problem. I go to bed happy as a mofo.

I wake up to see an email from them an hour after I placed my withdrawal. No withdrawal.

Apparently they claim I had more than one account on the IP address and they removed my winnings but left my original deposit, along with saying I cannot use any bonuses ever.

You can imagine how angry I was to see that. I replied a bit rude (sorry but really wtf??) asking how can they just claim that and steal my winnings. I guess it was too rude and no response was given nor my winnings still.

I once had that issue with fortunejack and it was cleared with a simple KYC. I dont understand how they can simply make that claim and just expect me not to be pissed.

EDIT:

I also noticed the latest winners were usually just me or tiny wins repeating the same thing. Kinda thinking they straight up dont have funds to pay out big wins right now

TLDR:
1.35086092 BTC withdrawal stolen and they gave back my deposit claiming I multiaccounted when I didnt

Pics of joy to hell:

https://i.gyazo.com/57374b9a9ec6566c707eec8593fb027e.jpg
https://i.gyazo.com/386b2360087d7feb2208684e91993556.png
https://i.gyazo.com/5ed26d3b9c4d925c5a8759bb4c7aa3f9.png
https://i.gyazo.com/237b367f6fb33d73f4dd950c5961ac3e.png
https://i.gyazo.com/839ea6fe5d743b901aaf376dbab3af25.png

Hey,
the antifraud team decided that you had used several accounts on similar ips which is clear evidence of cheating. We have it in our T&C that players can't use multiple accounts. You are welcome to withdraw your initial deposit. We are more than happy to clarify anything else.

The only clear evidence of cheating here, is you guys pulling this crap.

I did not multiaccount and offered KYC which resolves any bullshit excuse. Hell I didnt even lose what I deposited into bonus, I started winning pretty much from the start. What you guys are doing is defrauding your users when they win big. Nothing more.

I withdrew my deposit back (why would you say I can keep playing without bonuses after pulling some shit like this?) and I will keep fighting to get what I rightfully won. Primedice seems to have know a rise in sites like your defrauding users, I just wish I listened before. smh.