Quote from: Coach0909 on Today at 12:00:48 AM

Quote from: tranthidung on June 30, 2020, 11:19:38 AM

Quote from: Coach0909 on June 29, 2020, 12:57:05 AM

They provide 0 proofs for accusations to me and locked my account and are now refusing to communicate. Is this a fair and professional reply to you?

They replied to you 4 times:
https://bitcointalk.org/index.php?topic=5228999.msg53933923#msg53933923
https://bitcointalk.org/index.php?topic=5228999.msg53947639#msg53947639
https://bitcointalk.org/index.php?topic=5228999.msg53961101#msg53961101
https://bitcointalk.org/index.php?topic=5228999.msg54038813#msg54038813

Quote

Question for the win: Why do they allow me to deposit money and place a bet on Deontay Wilder vs Tyson Fury and insta-lock my account when I win with all these accusations that don't hold the water?

Maybe after they found 2 accounts have same bet style on same event, not only because of IP address issue.

These are generic replies without any proof as I said multiple times. Cloudbet refused to talk with more details and offer any proof even when I contacted them privately, so that is why I'm writing here.

Millions of people placed bets on Wilder vs Fury. It was a 50-50 match up by most of the bookies and limits were sky high.

Ban the other account/s they are suspecting on same style betting since my account is KYC verified and I'm obviously not faking anything. They stole money from me and are now lying to everyone.

600-700 euros (0.08 BTC) is a lot money to me and I will not stop posting until I get my money back.

So many questions from @Cloudbet are left unanswered and they are unwilling to admit their mistake.

TLDR: for everyone new tuning in: They let me deposit money and bet on Tyson Fury vs Deontay Wilder and after I won they froze my account with allegations of multi account usage. Huh

Hi, Coach0909

I am sorry that you are not satisfied with our actions, we have not refused to speak with you on any occasion. Our position on this was clear and has not changed since our post dated 29th February 2020. https://bitcointalk.org/index.php?topic=5228999.msg53933923#msg53933923

You have exhausted our complaints procedure. I understand and respect that you do not wish to accept our decision, which was taken following a detailed investigation into your account and linked accounts. Details of such we can not divulge on a public forum, to do so would expose certain fraud detection tools allowing users to potentially circumvent the system.

At Cloudbet we want to deliver an exceptional experience to our players, from lightning-fast bets, best odds and a wide variety of markets to a healthy list of Casino games. We do not wish to aggravate or cause unnecessary stress which takes the fun away from playing. That said, our terms of service are in place to protect the site and if found to be in breach of the terms we must act in accordance with the terms. You were found to have breached these terms, as such, we have acted and provided you with an explanation behind the reason to close the duplicate accounts and freeze unlawfully accumulated funds.

At this point, as much as we do not wish to go down this path, we will need to refer you to Curacao gaming as there are no further details we can discuss relating to your case. We will, of course, liaise closely and provide supporting evidence to them to back up our decision.

Warm regards,
Steve
Head of Customer Service