Quote from: tashkent4G on Today at 11:33:26 AM

Quote from: Cloudbet on Today at 11:15:02 AM

Dear all,

Thanks for your comments.

@tashkent4G, We're sorry for the inconvenience with our Promotions. We’ve changed our campaign distribution service and are in the process of setting up some awesome automated campaigns for all players.

We'd like to ask you to not give incorrect information to the wider community about Cloudbet. As you have been informed, we've had some technical issues with the system which is the reason we are changing this right now, but the bonuses have always been added to your account accordingly.

We’re sorry for the bumpy ride over the last few weeks, in the short term the player has the option to contact support and we’ll credit the bonus immediately.

@maximloch, We can assure you, we are a trustworthy bitcoin betting site licensed under both E-gambling Montenegro and Curacao eGaming and we have no intention in scamming our players.

We always celebrate the winnings with the players and you can ease your mind, that the documentation has not been requested due to your winnings bets.

Integrity reviews are controlled by the Sports team, and it involves a thorough investigation of sports events that might be fixtures.

Once the investigation is completed and the account has been successfully verified, you'll have access to your account and funds again, but since the procedure requires a very detailed and careful investigation, it can take a little longer at times.

@jostorres, We appreciate your honest opinion about our services.

Investigations at Cloudbet can take some time, unfortunately, just like at each betting site in case of a thorough checkup.

I'm afraid this depends on the nature of the particular occasion, however, we strive to resolve these at the earliest convenience.

@jeremutalukan, Yes, we do have promotions available and you can review these offers here: https://www.cloudbet.com/en/promotions

Sadly, they aren't automatically added at the moment due to the changes we're currently working on. We apologise for that, but you can be at ease, that Cloudbet isn't a scam betting site and the bonuses that are displayed on our site are valid offers.

As above stated, before the new automatic Promo system will be finalised, we are adding these bonuses manually upon requests.

If you're eligible for the specific bonus, kindly reach out to our Support agents via our Live chat option or via email at support@cloudbet.com.

Thanks all and I wish everyone a great week ahead!

I truely trust that you may be fixing your errors with bonus auto-distributing. But you are doing this more than 3 weeks. And every time I have to talk with that three nothing-knowing Lorena, Amy and Sue.

They talk to me like with an idiot. Lorena is the most rude of them and always explains with misstakes. She is very incompetent person. And they are all make me nervous while talking to them.

Ok, this is their bad education and problems.

But 3 weeks! 3 weeks you cannot fix that little problem and every time I have to lose time to the chat and read support's rude answers.

This is unacceptable for the casino of your size!

And I will not recommend anyone to play at your site untill I read rude answers from your support (especially Lorena) and the moment I receive auto bonus without wasting my time to chat with support!

Thank you for your patience and understanding mister Cloudbet.

I understand your frustration with the length of time it’s taking to fully integrate our new bonus system and tools, naturally, we want our player’s experience to be memorable for all the right reasons. Your patience throughout the last few weeks have been appreciated.

As for our customer support staff, the team are trained to deliver outstanding service and execute tasks as quickly as possible, so I’m sorry if you do not feel satisfied with any of our team members' service. Having read the conversation logs I can not identify where any of our agents have been rude or unprofessional.

It’s clear you are frustrated and stressed having to contact support to credit the bonus to your account, we don’t want you to feel this way or resent the site for working on upgrades. So I’ll take this opportunity to present a solution here. Our bonus tool integration should soon be complete, this depends on a number of engineering factors, we don’t want to release a product that will cause more problems, we want to get it right.

What do you say if I keep your contact information and I will get in touch with you, via email, PM on here or wherever you want, to let you know when everything is up and running smoothly so you can resume playing without any stress. How does that sound to you?

Thanks again for your patience and understanding.