Question for OP- What documents did you upload in the first place before they requested KYC?? What was the approval that you received?? Was it through Veriff originally??
In details: on 20th or 21st of July I created an account and that our the next day I sent my passport and back statement. They approved it (
https://imgur.com/a/FUB8tUQ)
Several days ago I deposited with
My debit card with my name on itThe withdrawal was to that card of course. How could it cause that multiacc thing?
BTW, I always pass such KYCs as I register, no matter if it is a bookmaker, a wallet or something else. I don't want any future problems if they would not accept my passport. So if my documents weren't suitable for them, why approve it?
Talking about veriff - I'm sure an another verification method would have been offered if it really matters. Not a word was said after I sent them an email about it - they blamed for multiacc right away.