Quote from: Nadsajawa on Today at 08:50:44 PM

Quote from: Febo on Today at 05:49:04 PM

Quote from: Nadsajawa on Today at 11:19:40 AM

I wrote 2 emails to their support without any respond.

That is your only hope. How long ago you contacted support? It would be strange to take long for them to reply.

I email them on 12 and 20 of August...no respond. Ticket is still in progress Sad

If they didn't even responded within a day, you can send them again a follow up as if your concern needs to be addressed quickly. But why is it that when you have purchased, you didn't bothered to check it if it's already into your wallet?

The fact that there's an outgoing transaction, your transaction went through and your purchase was successful. Like they've said, there's nothing that we can do about it. Use the experience and learn the lesson.