Quote from: HazCasino1 on Today at 07:02:15 AM

Quote from: supertee on Today at 06:34:31 AM

Sorry guys, this looks like a scam to me.

I deposited USD 100 (but got a invalid bonus code messsage)

I talked to the support and they gave me to bonus for USD 90 (as I already played for USD 10)

So far so good.

I went to the slots and was very lucky... really very lucky. So I reaced USD 590 and decided to cash out. I loose the USD 90 Bonus (this is obvious) so I still can cash out USD 500.

So I made the withdraw request for the 500.

No I log in and see that the withdraw has been cancelled! Reason: Bonus Breach! WTF!??

AND: In my account, now I have only 100 Dollars instead of 500!

Now they tell me that I shouldn't have made a single bet over USD 4... Else you loose your money and your bonus! But guess what? I have never used the bonus money!

I never had do use any cent of the bonus money, so how can they say it is not allowed make a bet higher than USD 4.0 with MY MONEY?`

I suggest anymone to not play on haz casino, better look for a casino with honest cashout, you will be scammed here. Undecided

Hi supertee. We are unaware of the issue, but we are currently speaking with the support team to clarify.
Once we have more information about the situation we will let you know.
In the case that it is a fault on our side, you will be compensated in full.
We apologise for any inconvenience.

Hi,

We have spoken with the support team and have identified that you were in violation of our bonus terms. You can find the breakdown of exactly why you were denied the winnings below:

10.2.9 Each bonus in Welcome Package is sticky and will be forfeited once you make a withdrawal request. Bonus restrictions (maximum betting limit of 4, forbidden games, maximum cashout of 5 times the received bonus amount) apply until the withdrawal request has been processed or winnings generated from mentioned bonus are part of players' balance.

Example: You deposit 100 and get a 200 bonus. You win an additional 500 and have a total bonus balance of 800. Once you request a withdrawal, the initial bonus of 200 will be deducted from your balance, and you will be able to withdraw 600 (which is within the maximum 5 times withdrawal limit, see clause 10.2.10).

You can find this in our bonus terms here: https://www.hazcasino.com/en/info/bonus-terms

If you can please send us your username via PM, we will show you the incorrect bets you placed.