Quote from: bct_ail on September 25, 2020, 02:34:18 PM

Quote from: Annabelle75 on September 24, 2020, 05:05:32 PM

Now my account is locked and they want my passport and driver's license. They already have my home address, name and home phone number.

This is a really shitty situation. Is this your first time using this exchange?
I wanted to know more about KYC and Withdrawal Limits at Okex but I only have find that there a 3 level accounts. But I didn't find any information what kind of data they asked for the different accounts....?
source: https://www.okex.com/support/hc/en-us/articles/360014344392-KYC-and-Withdrawal-Limits

So is it possible that you have exceeded the limit?

But regardless, at least they could send everything back to you. Would you really go for a lawsuit?

So it turns out they regulated by the laws of the UK and Wales:

https://www.okex.com/support/hc/en-us/articles/360021813691-Terms-of-Service

13. GOVERNING LAW

The Terms, your use of the Services, any claim, counterclaim or dispute of any kind or nature whatsoever arising out of the Terms, directly or indirectly, shall be governed by, and construed in accordance with the laws of England and Wales without regard to the principles of conflicts of laws thereof.

As an unlicensed exchange they are not vetted or certified to collect government-issued IDs from EU residents.

Violating the GDPR, like I've read they've consistently done by locking accounts after deposit, comes with serious penalties. Specifically meant to be punitive enough to encourage not breaking them again. I'll reach out to their new CEO Jay Hao (who went to Georgia Tech and, fortunately, speaks English) but I have serious doubts that they type of person who takes over a company that so aggressively and flagrantly breaks the law has the moral compass to effect change. Hopefully I'm wrong and he's an upstanding kind of person.

They seem hugely focused on scamming ID documents -- all by random, anonymous people using a singular VoIP phone that they don't answer and/or the group "support@okex.com" email.

Were they, for instance, a registered bank where you could talk to a human, record their name and employment position and their financial license came with guarantees if they steal from you or sell your identity, I'd happily verify if only to get rid of them and their -- to date -- 56 inane, moronic emails and the hassle of dealing with them.

Regardless, I deeply regret ever sending even 3/4 of a bitcoin in mined Eth/BTC there to test it out.