Quote from: Kamakaziii on October 02, 2020, 08:30:35 PM

Then they went on to explain that they need my login, passwords, private keys to my crypto wallets need to be clearly visible in order for them to "refund" my ETH.

Quote from: Kamakaziii on October 02, 2020, 11:43:43 PM

I will repeat what I said in a follow up email they specifically asked me for my login credentials/keys and I am willing to let somebody verify it.

You might want to back that up by a video of some sort ^{[if you can hide sensitive parts]} or at least a cropped SS...

Quote from: Exolix on October 03, 2020, 10:21:25 AM

We in no way want to have access to your personal passwords and other confidential information.

Kamakaziii mentioned about requesting for his/her private keys on a follow-up email ^{[still waiting for the evidence]}... Is this part of your so-called "system request" or you're denying it?

Quote from: Exolix on October 03, 2020, 10:21:25 AM

However, we need to ensure that the funds are legal in order to exchange or return them back to you.

Quote from: https://archive.fo/lCWSB#selection-481.0-481.100

5. Refund Policy
~Snipped~
Regardless the side of the transaction’s error, we never ask a client to go through the KYC process.

Not sure if I'm missing something but I believe, the above two statements contradict each other.