Quote from: Betcoin.AG on Today at 02:22:49 AM

Quote from: TravelMug on Today at 01:29:13 AM

How long the process of SBR mediation though? The reason why I'm asking is that maybe both parties should just wait for it instead of throwing words around. Someone already getting his attention here, so it might be better to wait for the mediation and then see how it goes.

We hope the process is swift and will be replying to all communication from SBR within 24 hours. They are well known as the authority in these cases and definitely impartial. We are prepared to share all our findings with them and comply with their decision, in full.

Quote from: wildan88 on Today at 12:37:14 AM

The least Betcoin must do is return the deposit. Considering the situation, I also think Betcoin.ag is forced and has the duty to give you for example a transaction history, with deposit hashes for example. Then we can soon find out what is deposited and what is withdrawn.

We understand that returning the deposit in many cases of multi-accounting is the industry standard and will be happy to do so if SBR decides that is appropriate. We do that on our own every day, however in this situation, we are able to prove that the multi-accounting was malicious to abuse the site's other TOS. Based on our evidence, we feel there is 0 chance that this player will be eligible to receive any winnings. In cases of obvious fraud, this is the rare time to seize the deposit, as it is the only thing that disincentivizes the player to return. Imagine being a cheating player and knowing that you can continue to return via VPN on as many accounts as you wish and the worst that will happen is you will get your deposit back.

Quote from: scammed-by-nitro on October 28, 2020, 10:53:56 PM

Deposit? ok, losing? ok, winning? hmmmm..., withdraw? "there is a problem with your account"

This player was ineligible to play at Betcoin from the moment he signed up, using a VPN to circumvent our ban of players from his region. We weren't sitting back collecting deposits from him, waiting for him to finally win. However, like all sites that don't require KYC, we do not review an account until a withdrawal is requested. In this case, based on the initial review, he received his first withdrawal without issue. Had we been aware of his wrongdoings prior to this, we would have shut him down on the first withdrawal. After that withdrawal, however, we were able to use our fraud detection tools to determine that he had knowingly cheated the site.

We understand that in these cases, the benefit of the doubt can go to the player. Especially, since we are unable to share publicly the overwhelming evidence against him. The reason for this is that when dishonest players discover our tools to recognize fraud, they move on to new ways to cheat the system. We have invested heavily in these tools, as we get roughly 500 fraudulent players each year. If any of these accounts dispute their resolution, we encourage them to seek 3rd party mediation. In the last 4 years, we have had 0 rulings against us by independent 3rd parties. It is simply not in our best interest to hold this player's nominal winnings when we know going into it that we will have to defend ourselves in the public forum. Taking on this player in the public eye, we assume all the risk.

We have many players each day placing individual bets which are more than double the size of this player's total account balance. We love winners, and like all casinos, we love to promote our big winners, as it lends to our legitimacy and attracts new players. We kindly ask that you allow the process to take its course here and we strongly believe that we will end up on that right side of things. Thanks again to all, and we hope to resolve this matter as soon as possible.

This is not fair what you write. You write that the worst thing that can happen is that a player creates multiple accounts and gets his sorting back. That is not true. Can't he also play with multiple accounts and lose his money? And what do you do then?