How long the process of SBR mediation though? The reason why I'm asking is that maybe both parties should just wait for it instead of throwing words around. Someone already getting his attention here, so it might be better to wait for the mediation and then see how it goes.
We hope the process is swift and will be replying to all communication from SBR within 24 hours. They are well known as the authority in these cases and definitely impartial. We are prepared to share all our findings with them and comply with their decision, in full.
The least Betcoin must do is return the deposit. Considering the situation, I also think Betcoin.ag is forced and has the duty to give you for example a transaction history, with deposit hashes for example. Then we can soon find out what is deposited and what is withdrawn.
We understand that returning the deposit in many cases of multi-accounting is the industry standard and will be happy to do so if SBR decides that is appropriate. We do that on our own every day, however in this situation, we are able to prove that the multi-accounting was malicious to abuse the site's other TOS. Based on our evidence, we feel there is 0 chance that this player will be eligible to receive any winnings. In cases of obvious fraud, this is the rare time to seize the deposit, as it is the only thing that disincentivizes the player to return. Imagine being a cheating player and knowing that you can continue to return via VPN on as many accounts as you wish and the worst that will happen is you will get your deposit back.
Deposit? ok, losing? ok, winning? hmmmm..., withdraw? "there is a problem with your account"
We weren't sitting back collecting deposits from this player waiting for him to finally win, to ban him. Like all sites that don't require KYC, we do not review an account until a withdrawal is requested. In this case, he actually received his first withdrawal and then made no deposits after that. Had we been aware of his wrongdoings prior to this, we would have shut him down on the first withdrawal. After that withdrawal, however, we were able to use our fraud detection tools to determine that he had knowingly cheated the site.
We understand that in these cases, the benefit of the doubt can go to the player. Especially, since we are unable to share publicly the overwhelming evidence against him. The reason for this is that when dishonest players discover our tools to recognize fraud, they move on to new ways to cheat the system. We have invested heavily in these tools, as we get roughly 500 fraudulent players each year. Some of them file claims, but in the last 4 years, we have had 0 which ruled against us by independent 3rd parties. It is simply not in our best interest to hold this player's nominal winnings when we know going into it that we will have to defend ourselves in the public forum. We have many players placing individual bets which are double the size of this players winnings. We love winners, and like all casino we love to promote our big winners, as it lends to our legitimacy and attracts new players. Taking on this player in the public, we assume all the risk. We kindly ask that you allow the process to take its course here and ewe strongly believe that we will end up on that right side of things. Thanks again to all, and we hope to resolve this matter as soon as possible.