Quote from: menacingly on November 19, 2020, 10:09:11 PM

Quote from: janggernaut on November 18, 2020, 05:49:12 AM

You can open a scam accusation about them on here https://bitcointalk.org/index.php?board=83.0 Post all your proofs on there

How long they said they will check your account? Or your account just suddenly got closed and your withdrawal still pending? Because i didn't see they update anything in the last 2 months

Yes, my account was simply blocked approx. 10 minutes after I requested a withdrawal. I immediatelly wrote to Support chat on the site. They promised to double check my account and to answer by email. No answer yet, of course:
https://imgur.com/a/Ps97kBu

I've already opened this thread: https://bitcointalk.org/index.php?topic=5290588.0

But now I don't know how to move it to the proper section here: https://bitcointalk.org/index.php?board=83.0

If you can move this thread to Scam Accusations or ask a moderator, please kindly do so. Or please just tell me who can I message from moderators team to move this thread. Thanks.

Quote from: Coinbox1 on November 19, 2020, 02:59:43 AM

We're still waiting for @menacingly reply, as he/she didn't contact us and didn't reply to our email.

Let's not fall down to lying my friend, OK? You didn't send me any letters regarding my blocked account. The last letter from you is a withdrawal confirmation code:
https://imgur.com/a/xFIiyoH

I am still waiting for an answer from you which your Support agent Jenny kindly promised me to give.

Hey! I thought you gonna contact us by email at info@trustdice.win

As we left you a message:

Quote

Fourth, I really apologize for the all inconvenience me, my team, and our platform has brought to the @menacingly.
@menacingly you can send us an email or reply to info@trustdice.win, so other TrustDice members can pay attention and read your email as well. I'm sure we can provide a solution.

However, we still didn't get any email from you.

We have decided, that there is no point to fight for players and we apologize for making trouble for you.

The main reason why you get blocked was: that our system thinks the account who sent you money and your account is the same person. As duplicate accounts are not allowed in our casino (it's normal practice everywhere). Your account has been blocked.

One more time, we are sorry it happened. We are going to improve our system. We have sent you back your 0.001 BTC and added a little BTC as a bonus.

Everyone can have bad days, even TrustDice

I hope we have resolved our issue.