Hello everyone,
Sorry for replying kind of late to the on-going case under the username of @EpicChamp. Since the beginning of the event, our team has been actively working onto the solution that would be appealing to every member of the Bitcointalk community. We think the decision our company made aligns to the priorities of FortuneJack, including but not limited to strictly following the Terms and Conditions & the existing Privacy Policy to maintain the overall fairness to every single player of our platform.
Generally speaking, the majority of the Sportsbooks do change the odds all the time, that’s not an unusual event to be occurring. However, the casino as a whole is responsible to remind the player in advance about the upcoming change to the on-going bet slip. So did our team, after the odds had dropped from 2.6 to a 1.2-1.3 favorite.
https://i.ibb.co/YT31ffP/1.pngIn addition to notifying the user beforehand, according to the General Provisions of Sportsbook Terms and Conditions, the company does reserve the right to cancel coefficient in case of any technical or mechanical fault. In the concrete, the odds of the match that @EpicChamp chose, was mistakenly supplied by the official partner of our betting data services, betradar. Right after, our in-office specialists received the message regarding the technically / mechanically typed out odd, including the recommendation to straightaway cancel the on-going bet, our team had to as well take immediate action of terminating the bet slip and removing the remaining balance from the account.
Here’s the screenshot of the email briefly explaining what, when and how the odds mistakenly displayed on our end, sent by the team of in-office bookmakers, that in charge of regulating the markets.
https://i.ibb.co/BZY2d0r/2.pngAs for now, player has already withdrawn the initial deposit in full. The remaining stake and a possible winning amount were not credited to the player, as both of the events arise right after classifying the case under the technical/mechanical fault, meaning that odds were mistakenly sent out from betradar. Bet was canceled before it was being played, so we don’t think it’s fair to be talking about the fact of receiving the remaining amount + the possible win.
All the proofs, showcasing the reason behind canceling the bet along with a set of rules within the Terms and Conditions of FJ, implies to the fact that the case we’re talking about should be closed, with no further investigation.
First off, thank you for replying back. I would also like to address and say a few things about what you just wrote:
A. A technical/mechanical error can mean a lot of different things. To me and much like another user mentioned a few posts earlier, a "technical" error is a completely accidental error that features odds at a ridiculously and completely different value than what they were intended to be initially, due to a simple computer error of adding another 0, 1, or decimal to the odds.
For example, for a Roger Federer vs Tomas Berdych match, let's say that normally Federer would to be a 1.5 favorite to win the match. But due to a "technical" error, he was posted at 15.0 odds to win instead. And as soon as people saw it, they jumped at these odds right away because the valuation is simply wayyy too good - because how can Federer be such a huge "underdog" against Berdych?! But because it was a true honest mistake and a "technical" error, the bookmaker *could* have the right to cancel the bet in advance and RETURN THE FULL STAKE to everyone who made the bet. Although EVEN in this case of a technical error, as the previous person mentioned above, when a case like this was taken to court - the bookmaker lost the legal case and was forced to pay millions of dollars to everyone who got into this bet at the ridiculously high valuation odds due to the technical error.
But if this kind of mistake happened in my favor, then I would have no problem accepting it as an honest mistake from your end and would be totally fine with my bet being canceled prior to the match, as long as you RETURNED MY REMAINING STAKE.
HOWEVER, I would NOT consider this case to be a "technical" error, because although there was a difference in odds from what they were at initially to what they changed to later, this was not a technical error and more of a regular scenerio where odds change due to various other reasons or factors. This was more of an initial judgment error/mistake and a regular case of a change of odds, instead of a "technical' or 'mechanical" error.
And since Altamirano is a pretty good player who is much older and a lot more experienced at the challenger level than De Jong, I wouldn't be surprised if he was chosen to be the favorite to win this match given this information. Him winning at 1.4-1.5 odds and De Jong being at 2.6 is not that unreasonable or wrong because there are 10+ different reasons and factors I can say to support and back up these odds as well.
So please don't say that this was a technical error because it really wasn't, you simply misjudged and/or underestimated De Jong's potential to win the match in the beginning, and then decided to change the odds after realizing this by making him a much bigger favorite to win.
And then of course you wanted to cover yourself and minimize your risk + avoid potentially losing a fairly big bet like this, so you decided to cancel my bet right before the match was about to start WITHOUT EVEN RETURNING MY STAKE! But that's not how it works and you know it. Anytime there is a regular change of odds, a bet cannot be canceled and I will get more to that soon.
B. In this post you even claim yourself that odds changed from 2.6 to 1.2-1.3 - but that is NOT what you claimed in the email that you sent me when you decided to cancel my bet. In the email you wrote that the odds dropped from 2.6 to "1.7", and that THAT was the reason why you decided to cancel this bet - that change of odds was your reasoning.
But that reasoning is completely wrong because De Jong was NEVER given 1.7 odds of winning this match. So you just made this number out of thin air and canceled my bet for the wrong reason. You also did NOT mention about a "technical" or "mechanical" error or anything else besides the change of odds between 2.6 to 1.7 (which in itself is not that uncommon to happen in tennis or other sports, and bets never get canclled because of this), and yet now you are claiming something different.
So for that kind of lame & inaccurate reasoning (saying it changed to 1.7 when it never did), you have no right to cancel my bet ON TOP of a regular situation of a change of odds, even if it wasn't 1.7.
C. So your reasoning for not returning my remaining open stake for 0.067 BTC or ~0.1 BTC is the following:
"The remaining stake and a possible winning amount were not credited to the player, as both of the events arise right after classifying the case under the technical/mechanical fault, meaning that odds were mistakenly sent out from betradar."
First off, it's funny how you keep pointing fingers and blaming "betradar" multiple times for "mistakingly" giving you the wrong odds, and yet refuse to take ANY responsibility YOURSELF for not verifying those odds BEFORE officially posting them on your webssite. I can care less about who and how you get your odds from, or who the heck your odd provider is - because it doesn't matter. You must always verfiy every odd yourself before posting it on your site, and need to take full and 100% responsibility for every single bet you officially post on for your users to bet with, and not blame or point fingers at someone else for giving you the wrong odds.
That is such a lame and terrible excuse for trying to justify why you posted the odds at 2.6 (and also 2.8 + 3.0 an hour before) instead of 1.2-1.3 right away.
I really don't care about how or why you decided to do that, and it is not my fault that you made it official and gave me and other people on FortuneJack the opportunity to bet on De Jong at 2.6 odds at that given time.
Yet instead of taking full responsibility for it and owning up for your mistake by counting my bet as a win, you are purposely trying to prevent me from winning the bet for 0.1746 BTC by unjustly canceling my bet right before the match was about to start to minimize YOUR risk of losing this bet, AND are also refusing to return my remaining stake back for your own benefit - which on the face value is 0.067 BTC, but really should be ~0.1 BTC because you gave me the option to cash out my bet in FULL the day before for 0.238 BTC for a profit of nearly ~0.1 BTC. So in essence, after my partial cashout from the day before, I was at the risk of losing 0.1 BTC for a chance to win 0.1746 BTC which I rightly and 100% deserve to win. And in the case of a cancelation, you NEED to return back my remainder take.
You said "Bet was canceled before it was being played, so we don’t think it’s fair to be talking about the fact of receiving the remaining amount + the possible win."
In what world does an online gambling site decide to cancel a match for whatever reason, and NOT return the person their initial stake?!
Anytime a match is canceled, whether it is due to a walkover, retirement, weather conditions, or because of situations like COVID - the stake of the bet is ALWAYS returned to the bettor. NEVER in a million years has a bet been canceled and the person's stake was kept to the gambling site, it has never happened to me or ANY of my friends before who have been gambling for 10+ years.
This is a complete no-brainer & non-negotiable, and should have been done right away AS SOON as you canceled my bet and sent me that email. I still cannot believe I have to explain this to you because even a 10-year-old kid would understand why you need to return back my stake if you decide to cancel the bet. And the fact that I "partially" cashed out the day before, is completely irrelevant and has NOTHING to do with how much was remaining at stake to win this bet at 2.6 odds. Which again, as I said was a LARGE amount of 0.067 BTC at face value, and 0.1 BTC at a real value ($1900 and $2850 respectively).
The only scenario or situation where this would be 100% ok and make perfect sense, is if the match was played out in full without any cancellations, and the player who I bet on ended up losing it. But if you're going to cancel the bet in advance, you NEED to return the right stake amount which is this case should be ~0.1 BTC or at least 0.067 BTC. And this should have been done right away on that day.
D. Here is also another point I want to bring up that I asked in my previous post:
What exactly happened to all the bets for everyone on FortuneJack who bet on De Jong to win the match AFTER the odds changed when he was at around 1.30 to win?
Did you also send all these people an email 2 hours before the match was about to start, saying that they decided to cancel it? And then did not return them their stake at the time?
I HIGHLY, HIGHLY doubt it. Otherwise, people would be completely shocked if this happened and it wouldn't make any sense because at that time, the odds were barely changing or moving as he always remained a big favorite to win between 1.2-1.3 odds.
And since you haven't canceled this bet for other people who bet on De Jong between 1.2-1.3 odds, how is it fair or right that for 1 group of people the bet for the same match gets canceled, and for another group it remains active/open before AND during the match?
Because if I remember correctly, you also had LIVE PLAY available for this match on your website for those who wanted to bet on it during the match. This means you haven't officially canceled this bet or match for everyone on FortuneJack.
This is completely ridiculous because you are not allowed to do this and it goes against all official and ethical rules.
It's either you cancel the bet for EVERYONE, or you cancel for NO ONE. And in situations like these where there is only a change of odds, match & bet cancelations should never occur.
So if you're not going to cancel this for everyone (which you didn't), you also have no right to cancel this bet or match ONLY for me in advance either.
Due to this and all other reasons I mentioned previously, I 100% deserve to win this bet in full for 0.174 BTC. Your reasoning is very inaccurate and does not make much sense at all, to me and to other people on this forum either.
So I would like you to honor your bets + fair play, and take full responsibility for opening this bet at 2.6 odds even if it was a mistake on your end, and reward me and anyone else who also bet on De Jong at 2.6+ odds the full win.
I look forward to seeing you do the right thing in this situation and showing integrity & good morals in the way you run your business. Not only would I personally appreciate it, but I am sure everyone else here would as well - thanks in advance!
