ToS have been violated after the activity on his 2nd deposit(usage of VPN). We decide to refund the deposit from the 2nd deposit (37 mBTC).
The player has been contacted also on his Email. After this, we consider the case solved.
That's weird, because the ToS didn't have those absolute anti-VPN rules
back then. What in the hell are you talking about, Ray?! What ToS violation did he break apart from simply using his VPN? Why are you applying ToS from January 4th onto someone that hasn't played since December?
More importantly:
did you tell players that you changed the ToS and have them agree to the new terms?Here was my reply to the same question from BTCGOLD and it applies to you too.
Thank you for your input in to this matter. I think actmyname addressed the issue you raised. Applying terms and conditions to someone who did something long before the updated terms were introduced is just not correct.
If you are saying that you made the OP whole again by sending his deposit back but not his winnings then that is something that is something the majority of the community here will not be able to accept as an appropriate outcome.
~snip
Can you explain to everyone on the forum why it is always a great solution for all major bookmakers, that they then pay back the money from the deposit?
Then when Adkinsbet wants to refund the deposit, it will not be accepted all of a sudden.