Thanks for your response, however this raises the following issues:
1 . Why the bet on money line was not cancelled , as it represents the exactly the same probability on the match. You claim there was a big variance, then there should be a big variance on the money line also? (yet the money line bet was not voided)
According to betexplorer, closing line for ML was 4.04. You took 4.15 so odds haven't moved by 10%
Closing line for +9 line was 1.76. You took 1.859 so odds moved 11.6%
https://www.betexplorer.com/basketball/argentina/liga-a/obras-sanitarias-hispano-americano/IonpEY80/#ahSo it makes sense why your ML bet wasn;t voided.
I am not supporting them btw, that rules of 10% makes no sense to me either.
Surprised you never faced something similar earlier btw.
Personally stopped using betbtc as they reject my last 2 out of 10 bets overall.
Limits in pinnacle are very low these days so that 10% move is something very common on non mainstream games.
Only one bet of 200 euros directly at pinnacle is enough to have your bet voided from betbtc
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4.04 to 4.15 is not a 10% move, not even close!
Which site ever has such practics? I have NEVER seen voided bets because of line movement, and I bet for 20 years now.
Every day I place bets on lets say 2.0 and 6 hours later its 1.6 or when it goes bad 2.5. Thats what happens on moving markets.
Those terms open the doors for them to scam players out of winnings. Void the bet before the game , thats the only way. I bet they wouldnt void if the bet is losing.
Thanks for sharing this, another site on my blacklist.