Quote from: FortuneJack on Today at 10:14:46 AM

Quote from: BitcoinHunt3r on Today at 08:44:50 AM

Quote from: FortuneJack on Today at 07:42:35 AM

Quote from: EpicChamp on February 09, 2021, 07:25:38 PM

Quote from: FortuneJack on February 09, 2021, 06:00:49 PM

Quote from: EpicChamp on February 09, 2021, 05:33:22 PM

I understand you have the "right" to ask for KYC, but are you saying that you suspect that I did something suspicious here? If so, what exactly you think I did in this situation that you find suspsicious?

At the end of the day, I truly won this bet 100% fairly at very reasonable odds that were given to me at the time, which I found to be very fair when placing the bet, because the match was very even without any clear favorites.

I still don't understand why my player dropped as much as he did after a few hours, but that's not my fault that this happened or up to me to decide/control. I really don't believe that I deserve to be forced to do KYC in a situation like this where I've done nothing wrong at all.

I appreciate your cooperation & willingness to change your decision, just to me this is very confidential information that I (and several other members here) don't believe is necessary to be used or shared to solve a normal situation like this.

Some people might not really care, but to me this is a very important + sensitive topic, and I don't believe it's right for me to be forced to share my personal information with an organization I know nothing about, which goes against my personal will.

So I kindly ask you to solve this case without the need for KYC because there's really no need for it, and because I'm personally against sharing my personal ID with any company online - it's nothing personal against you, this applies to any company online in general. It's just something I'm not comfortable with and doing so would completely expose my privacy in a way that makes me very vulnerable. This is also exactly why I decided to sign up + bet with a crypto site like yours instead of a regular/popular fiat bookie, for the sake of privacy.

I know this can be fixed without KYC, and I would really appreciate it if you can cooperate with me on that. And if that means compromising on a slightly smaller winning, then that's fine with me as well.

I really look forward to fixing this soon so we can all move on from what happened already and not have to talk about it anymore - thank you in advance!

No updates will be made regarding the KYC request - please stop spamming the same inquiry all over again, as it doesn't/will not influence the decision.

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Tornike

Then please answer my question instead of keeping on ignoring it as if it doesn't matter.

Also, suppose I DO end up doing KYC - what happens next? Will I receive my win in full?

Because right now the aftermath is not clear to me at all.

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Please read the above-mentioned replies from our end regarding the requesting the KYC.

As for the second question, the upcoming decision will be surely influenced by the outcome of the Know your Customer procedure.

Either we will be crediting the stake or a win - but for now we cannot choose the one as it depends onto the results we receive.

I want to make sure, will all the new accounts on Fortunejack when they want to request withdrawal will have multi account case? and finally ask for KYC? it's kind of a way to force all customers to be KYC, right? wouldn't it be fairer to ask the customer to make KYC before making the first deposit Undecided

so no one feels trapped. BTB88 does this so there is no KYC then no deposits or games.

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Hey there, thanks for the feedback.

The simple answer would be no - not all the customers are required to go through KYC. Not to say, the vast majority of the customers are never required to do so - as mainly it depends onto the case the user is involved in - if it's sensitive in terms of business relationship, then it might be indeed crucial to get it done.

Ohhhh how interesting, so the vast majority of customers don't need to do KYC but I have to? Why is that? Wth is this bs?!

This is completely unfair and ridiculous.

My case is no different than any other person and I should not be in this position in the 1st place.

YOU made a mistake on your end and now I have to be the one who gives KYC when the "vast majority" of users don't have to in a regular situations where you don't make mistakes in the odds?

Do you even hear yourself and how ridiculous this sounds right now?

Also, you're forcing me to do KYC without giving me any guarantees? You want me to give you my personal and extremely confidential information without even telling me the EXACT outcome of that in advance?

Are you friking serious right now or is this a joke?

Honestly guys, to everyone reading this - I hope you see how unfair, overbearing, and imperious FJ is being towards me here when I did absolutely NOTHING wrong in this situation.

Why force me to go through KYC for YOUR damn mistake?!

This is pure insanity and you even admit yourself that the majority of users don't have to do it, so why are you forcing me to do it when I did nothing wrong in this situation?

Please use some common sense and if you're willing to make up for your mistake, then make up to it right now without the need for KYC. It should not matter at all or play ANY factor in you making a decision in this case.

I honestly cannot believe this and it is completely borderline stupid what you're requesting of me right now for no legitimate reson when it is completely unnecessary and not something you ask the "majority" of other users.