Quote from: FortuneJack on Today at 08:14:42 AM

Quote from: EpicChamp on Today at 07:37:34 AM

Quote from: FortuneJack on Today at 05:29:53 AM

Community update:

@EpicChamp - you've less than 48 hours left to go through the KYC to be eligible for claiming the rewards.

Please get in touch with the team via email so we can start the procedure in time.

In case you rejecting the request, most likely we will have to terminate your account along with its attainable rewards after the deadline comes.

Cheers,

I am STILL waiting for you to answer my previous questions first before making any decisions.

Why do you keep ignoring it without giving me any clear explanations?

I want to know 3 things:

1. Why exactly you are asking me to do KYC? What is the reason for it and in what way will this information be used + what for exactly?

2. What will happen if I decide to do KYC afterwards? What amount will I receive exactly? Please don't tell me that this will be based on my KYC information, because that has nothing to do with this case and should not play any factor in your decision.

3. Why am I being forced to do KYC when in 99% of cases like this (during regular sport bets where there were no issues in the live games/matches) it is not being asked for other users?

I truly believe that a simple case like this can be solved without the need for KYC, and I would like to discuss how we can make it happen. If that means compromising on my winning amount, then that's perfectly fine with me as well. (And once again, it is also the main reason I signed up for your site in the 1st place instead of a more popular fiat bookie - to keep my identity private, unless you actually suspect there were fraudulent activities involved).

I am waiting for you to respond to all these 3 questions before I can decide to do anything, so please reply back to me soon so I can let you know what I think and make a clear decision.

Thanks!

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To summarize: #1 and #3 questions are the same.

1-3. Please ready the above-commented answers - we've already replied to this question multiple times and not going to repeat the same once again. Not to mention, all the registered users might be asked for KYC at any point under no circumstances, whatsoever.

2. You will be either getting a stake or a win.

#1 and 3 are not the same question.

In question #1, I am asking what do you need the KYC information for. You still haven't told me the reason behind it, all you said is that "we can ask it at any time in accordance to the rules" and that's it, but that's not a valid reason with any logical sense behind it.

So once again, what do you need this for exactly and why do you want to know this information so much? I really don't see any value that it will bring you for this kind of case.

And in question #3 I am asking how come you don't ask the majority of people on your site to do KYC, but ask me to do it? I am one of the few rare people who is being asked & forced to do it against my will, which I find extremely rude, disrespectful, and 100% unfair.

So I would like to know why I am one of the few rare people who is being forced to submit KYC when the majority of other users don't - there has to be a valid & logical reason/explanation for it and I would like to know what it is.

Because it is not fair that I'm 1 of the few people who is asked to do this when I have done nothing suspicious, and everyone else doesn't get asked for it. In that case, you should either ask everyone to do it or no one (unless you suspect something suspicious), but why pick on me & force me to share my personal + private information when I've done nothing wrong in this situation?

For #2:

There is a big difference between receiving the full winning amount or my betting stake back. Which one is it going to be? I need to know this in advance, BEFORE I were to do KYC if I decide to - not AFTER that.

You should have already made your decision by now, it should not be revealed after I would do KYC if I choose to do so. It should have no impact on your decision whatsoever because where I live is irrelevant to this situation.

And ultimately, I would like to know 1 very important thing:

Why can't we solve this case without the need for KYC? I am sure it can be done and would like to discuss how we can make it work so we are all satisfied and it's fair for everyone. I really wouldn't want this to end on a bitter feeling when we can come to a mutual conclusion that makes sense and we all agree to.