I think it won't be bad if we are a little bit enlighten by FortuneJack.
I want to know, in case I decide in my life to register on FortuneJack and I have a case similar to EpicChamp, what will happen?
I understood that you want KYC for further decision and that happens in businesses, it's a legitimate request from your side according to your laws (I am against KYC in overall and have a lot of arguments but it's not a subject to discuss at the moment).
I want to know, why can't you directly say whether his funds will be fully returned or not? Why do you need KYC at first to decide your answer?
For me, this task, as a (probably) potential user for FortuneJack, seriously stops me and makes me think twice about whether the FJ is the right place for me to gamble or not.
EpicChamp
The more you talk about KYC, the more suspicious it looks overall and I guess that's making the situation even worse.
I'm not trying to talk about it, but it's not like I have a choice when I'm being forced to do it and they aren't willing to cooperate or solve this case in any other way at the moment.
Much like you, I just simply don't want to share my personal information to an online gambling site in an offshore destination, and it's exactly why I decided to sign up for a crypto bookie like FJ in the 1st place that's been around for many years. It goes against my personal values and puts me in an extremely vulnerable position.
Before I signed up, I heard many good things about them and that they don't require KYC when making withdrawals unless it is an extreme case or suspect something suspicious was done by the user (none of which is true in my situation), and they just confirmed it themselves on here as well.
But now they are flipping the script on me and going against their usual way of operating their business by treating me differently than other users + being extremely devious & disrespectful in how in their approach to solving this case.
And thank you for bringing up that question towards the end as well - I've been trying to understand this myself for the last couple of days on why FJ can't make a decision
right now regarding the exact amount I will receive regardless of whether I send them my personal information or not, as that shouldn't play a factor in their decision whatsoever.
Hopefully they respond to you about this part, because they just keep ignoring me every time I bring it up & ask them about it (as there is a big difference between 0.067 btc and 0.174 btc)