SO let us go back to the base:
Why is the user roonlagoon not paid?
Why did you confiscate his winnings?
Until you are able to satisfy the due diligence process and including the KYC procedure. It is evident you are using false (unverifiable) information on our website.
Strict adherence to the above-stated policy would imply your account be terminated permanently and all funds forfeited (Deposits and winnings)
However, as an act of good faith, we are allowing you to withdraw all your deposits from our website.
The question has been answered. Rather clearly. Are you suggesting that roonlagoon has provided verified and accurate documentation to satisfy KYC requirements??
Not to mention they were given every opportunity to make the adjustments necessary to provide accurate KYC
Moreover, my name /dob were mistyped to preserve anonymity on a cyrpto website while registering the account, and I cant edit it. Upon speaking to the live support he basically told me there's nothing he can do about it, but he'll forward my request to the risk department. I'm feeling very uneasy with the lack of help and information I'm being given from live support.
EDIT:
They sent me an email to change my information with proper verification so hoping everything goes smoothly again.
I am curious how this will end. Why does this have to take so long to solve something simple?
What annoys me is that betnomi thinks he can make his own rules. From the beginning his Terms were full of mistakes.
And now they write the customer frauded, based on what? How can you fraud if you do not even have the KYC?
Betnomi is clearly using this argument to stall withdrawals and not to process them.
There was a user who had to wait for 2 weeks to receive 400 Eur, that means this site is a joke.
I hope that roonlagoon will receive every penny, and if not, please start an accusation topic, usually you will get enough support.
There are many corrupt DT members which are in the pocket by Betnomi, so you have to be aware of that. Steamtyme is getting paid by Betnomi to defend them, so do not pay attention to his bullshit.