Quote from: bitmover on Today at 01:05:59 AM

Quote from: Francie17 on April 21, 2021, 04:50:31 PM

Bitstamp blocked me from withdrawing crypto from my account on Sunday last.

I immediately called them and I talked with two different employees and I was told me that my request will be forwarded to the security department and given high priority. I called again on Monday and I got no further on. I called again today and got no further.

Can anybody please advise me how I might get this solved? I just want to get my money back and steer clear of Bitstamp.

Thanks in anticipation of your help.

I used Bitstamp a few times some years ago and never had problems.

Can you give us more details about your situation?

- Did you give them your documents to verify your account (KYC)??
- Did you send money from casinos directly to bitstamp? Some exchanges have problems with that.
- Do they give any reason to block your account?

I believe they will ask you for some documents, maybe some proof of wages and personal documents, and them they will release your funds. That is what usually happens in exchanges..

Thanks for your comment

I went through a verification process when I registered with them, including sending them a copy of my driving licence and or passport. When called them they ask various questions.

I sent money from my personal bank account.

They told me it was for security reasons.

I guess now I just have to wait.