~snip~
The support says that they cannot refund you because you have gambled with it so there's no glitch or error on it, you played with the amount that you're asking to be refunded.
So this is his usual game, when ever he looses he comes here and starts a scam accusation. I have seen his thread he created and checked his profile after Stuna explained his obsession to come out every year and start an accusation and now things are clear because he is still playing in Primedice and never once said his problems are solved.
Yeah, it's better just to let him go alone and I don't think that he'll get what he wants to get if the support has already figured out his problem. There's no way to refund the money that you've already spent and lost it legally.