Waiting comment about this. And better, a solution.
Hello Joana2256, could you please also show what screenshot you've sent to our customer support if you still have it?
There is a tons of evidence if you will only check deeper this thread alone mate.
These pages consist of resolved cases as well. Complaints without proofs hardly could be considered as evidence. Can anyone try to record their experience on this site? You can go record while playing, your void bets and how this casino respond to your issues. They are currently running a review campaign for 1xbit. It will be a good review if it is documented. The community will judge 
Amen. Sincerely,
1xBit team
Hello sir,
Yes:
https://i.imgur.com/q5F8MN9.png
https://imgur.com/8pJNhP3
https://imgur.com/SUohWhF
Once again, your rules are not clear, your exception that talk on overtime do not include Match results or map result. Also I was told wrong by Roda. Can you at least void that leg or credit some promo points to cover my loss?
Thanks