Quote from: jstefanop on July 03, 2021, 08:22:13 PM

Quote from: jbrow8 on July 02, 2021, 09:20:47 PM

I have a problem, I paid for two apollo-btc units , (batch one), and only one arrived. Since then I have sent all the documentation requested, received an apology, and assurance that the missing items were to mailed out, but after three weeks now nothing, not even a response to my recent inquiries about the status of my unfulfilled order. Its only about $350 in BTC but the reputation of the company is in my mind very bad. Its one thing to make a mistake and fix it, but to ignore my email inquiries into my paid order is not something a reputable establishment can or should survive. At best the over priced bug ridden device billed as an American company achievement is now starting to look like more of a disgrace. Just wondering who else has similar problems before I get banned from posting.

Have no idea who you are, but I do know all outstanding order issues were shipped last week. If your issue was not responded to in the last few days its because the team is out for 4th of July weekend. Simply send another email and youll be taken care of by Tuesday.

And to answer your question, no there is no one else with your issue, because we are not in the business of not shipping what our customers ordered. Mistakes happen and we resolve all of them as quickly as humanly possible.

Thanks for the kind words though Kiss

Eight hours after posting the original post, I received a fedex tracking number, stating the product left the facility. I am glad, if true, that I am the only issue