Quote from: Stunna on Today at 05:07:35 AM

Quote from: JasonVosler99 on Today at 02:28:01 AM

Quote from: Stunna on August 11, 2021, 11:58:51 PM

Quote from: JasonVosler99 on August 11, 2021, 12:31:42 PM

Wow! Now it gets even more rediculous!!! You're saying my bets were placed in the 8th inning?? Your system must be really messed up........what is your time stamp for when the top 9th inning started then? And time stamp for when the bottom 9th inning started? And the 2 most important questions which you still did not answer: what is the time stamp of the void? That is very basic info that should be available to customers.
And what should the correct odds have been on offer for my 2 bets? To know that odds were wrong, you have to know what the correct odds should have been....so that is the least I deserve to know.

Your bets were placed in the 8th inning, it is not just our system that suggests this. That Bet365 screenshot I posted came after you had placed your bet and even on there it is indicating 8th inning. You have the timestamps for your bets as well and can verify this information.

The correct odds should have been slightly better than the Bet365 odds posted above. Obviously we do not know what the exact odds would have been because our odds provider gave us the incorrect odds. I will check and find out at what point this bet was voided, but as you have already established given your voids on other websites, this was not something that Stake has done it was a recall across all the websites. The implication that the bet was somehow voided because yours went on to win or because of how the match went is simply not true.

You can only know odds were incorrect if you compare them to the odds which would have been correct......so they do know what the correct odds must have been.....I'll gladly hear those odds.

If it's really true that my bets were placed in the bottom of the 8th inning then I apparently don't remember it exactly....I was 99% sure it was in the bottom of the 9th.
But this makes the void even more crazy because that would mean your odds provider, even though you said they immediatley realized they were offering wrong odds, waited out the bottom of the 8th, top of the 9th, bottom of the 9th and a couple minutes into the top of the 10th before they voided.....because I saw with my own eyes that the void appeared (a sudden credit of funds to my Stake account) about 1 minute after the 2 runs were scored to make the score 4-2. If this is the case then your thought that it was a quick void is certainly not true and then there must have been at least 30 mins in between my bet placement and the void time even. That is why I would like to hear the void time stamp please.

Voids do not happen instantly, the process can take time as they have to filter out the correct bets to void and then send out communications to all the bookmakers. We received communications of the bet being voided at 5:53 UTC.

Okay I'm glad you don't deny that the void took place after the 2 runs were scored to make it 4-2. So 5:53 UTC that is 7:53 AM CET......and my bets were placed at 7:17 and 7:20 AM CET. That means I was correct in stating it was well over half an hour before they goit void. In fact 33 and 36 minutes to be precise. You may say a process of voiding takes time, but it can't be that long. As you can imagine a void in livebetting becomes more painful as time goes on and to have this done after the bet had basically already won is just not done.
So you didn't mention the exact correct odds which they should have been but you said slightly higher than the 2,35 Bet365 offered.....so let it be 2,50. Do you really think it's fair to void 2,95 and 3,20 odds for it to be 2,50? I personally think this is still a marginal difference. Not the kind of difference where the user should have realized they were betting on clearly wrong odds. I certainly wasn't. If I was I would have made sure to cash out my bet with a nice profit, cause this was possible after these 2 runs were scored. The fact that I didn't do that proves only I was betting in good faith.
So the conclusion is: your odds provider messed up in several aspects. And I understand you can't pay the full price for that, but now I am the one paying the full price for it. Even though I still think that paying out my 2 bets in full at the apparently intended odds of 2,50 would be the fairest solution now, I am willing to accept that you only pay out the smallest bet of 15 mbtc at the odds of 2,50......that would mean crediting me 22.5 mbtc as a goodwill credit......also because 2,50 is certainly not that far off 2,95 as it is from the other bet of 3,20. You can then leave the 30mbtc @ 3,20 void. If you are agreeing to this solution then I will not take this further. Please let me know if you are willing to do this and I will close this topic and the trustpilot topic as well if you want. Or update them with the news there is a solution found....if you like that better.