Quote from: xypos on Today at 02:38:38 AM

Quote from: LetsGetIt834 on September 05, 2021, 06:56:47 PM

Yeah that’s my point. The cashout was accepted after 10 failed attempts and gave me way less money. It was a glitch because every time I tried to cashout it was rejected, when I finally stopped trying, it went through again.

It’s quite clear here they have screwed me. You would also assume a diamond player with tons of action would also be taken care of in a situation like this. I’ve cashed out plenty of times. Both for a profit and a loss and this is definitely a glitch.

Maybe try get Stunna's attention on this case, but if support doesn't want to comply with your demands there is nothing further you can do on that front.

From the logs it does seem like that you tried a number of times to cash out to no avail. But of course that is just your side of the story I guess and we do need both sides before a verdict can be reached.

Appreciate the response.

Honestly, the logs would be the whole story. It doesn’t lie. 10 rejected cashouts in a matter of 60 seconds and than 20 seconds after my last rejection, it gets accepted and gives me half the money. Odds did not change that drastically in 20 seconds.

My VIP host also won’t do anything because he’s just listening to what support is saying.. I mean support literally told me “if you know there’s problems with the site or cashout, don’t gamble during that time”

Lol what?

I’ll try getting stunna involved, but if stake is willing to lose me and all the players I’ve brought to their site, so be it. I will not be making another deposit until this is rectified. IMO this shouldn’t even be a discussion. I am a loyal customer.