Quote from: suchmoon on September 05, 2021, 11:13:50 PM

Quote from: Denpatrick71 on September 05, 2021, 10:51:03 PM

That is, in your opinion, it is absolutely normal that they let me make a deposit with a different name, but they don’t give me money to withdraw? From the point of view of humanity, is it okay to forbid me to withdraw even my deposit?! When my KYC is passed (in my humble opinion). This is a racketeering, in fact, to give money and prohibit withdrawing. What can we say about getting a winnings? After this situation, I hardly believe in it.

It's not ok to try to pass KYC with a fake name is what I'm trying to say, but in the light of what other users said above about "eddie" encouraging to use fake names, I'd agree that you should get at least your deposit back.

Just to clarify, Eddie or Edward does not encourage or appreciate the use of fake information for KYC. That said, stake officially made the statement that players CAN change their data at a later date if required.

I don't understand why stake is playing tricks. If they believe a user has cheated in any way, just tell him the reason and end it. Playing behind KYC and then once provided, making other stories is making them look bad.