Quote from: 1xbit_official on Today at 02:22:27 PM

Quote from: lemonn on October 21, 2021, 07:31:20 PM

Can you take a look at my case? I don't know what's wrong. Still waiting for a reply from your contact channels.

Hello Lemonn,
our support on the site works 24/7, you can contact us here next time.

We have forwarded your details to the security team, they will check your account. It might take some time since we are inactive on forum during weekend, but security team will keep working so you might receive a reply sooner via email.

In case there is a violation made by this account - one of the measures from the ToS will be taken.

Quote from: dezoel on October 21, 2021, 04:34:52 PM

Show us some proof that people are scamming you and then we are going to believe you and that will be a lot better for you to convince people.

The only thing we can show is things like that:
http://prntscr.com/1x3l5hv ← a person tries to buy 1xBit accounts with negative balance
https://bitcointalk.org/index.php?topic=5267172.msg55695604#msg55695604 ← a person claims that he didn't receive his deposits, but the links show the opposite

It can't be considered as a proof, but it draws some thoughts, right?

We can't disclose any sensitive info, even these hashes from the case above were shown under the pressure and still didn't have much affect.
Only indirect arguments could be shown, but there ain't much of them. We should wait until a cheater made something sloppy like using the same wallet address for his transactions on different accounts and show it, until then we use our own trackers that help us to spot them, and that info already can't be disclosed.

That's easier to understand when you don't look at 1xBit as at the regular casino — only few companies offer valuable promotions and full anonymity at the same time.
There is always will be a person who wants transparency, and a person who don't want to be named. From our side we can only show what we have.

Sincerely,
1xBit team

Quote from: 1xbit_official on Today at 02:22:27 PM

Quote from: lemonn on October 21, 2021, 07:31:20 PM

Can you take a look at my case? I don't know what's wrong. Still waiting for a reply from your contact channels.

Hello Lemonn,
our support on the site works 24/7, you can contact us here next time.

We have forwarded your details to the security team, they will check your account. It might take some time since we are inactive on forum during weekend, but security team will keep working so you might receive a reply sooner via email.

In case there is a violation made by this account - one of the measures from the ToS will be taken.

Quote from: dezoel on October 21, 2021, 04:34:52 PM

Show us some proof that people are scamming you and then we are going to believe you and that will be a lot better for you to convince people.

The only thing we can show is things like that:
http://prntscr.com/1x3l5hv ← a person tries to buy 1xBit accounts with negative balance
https://bitcointalk.org/index.php?topic=5267172.msg55695604#msg55695604 ← a person claims that he didn't receive his deposits, but the links show the opposite

It can't be considered as a proof, but it draws some thoughts, right?

We can't disclose any sensitive info, even these hashes from the case above were shown under the pressure and still didn't have much affect.
Only indirect arguments could be shown, but there ain't much of them. We should wait until a cheater made something sloppy like using the same wallet address for his transactions on different accounts and show it, until then we use our own trackers that help us to spot them, and that info already can't be disclosed.

That's easier to understand when you don't look at 1xBit as at the regular casino — only few companies offer valuable promotions and full anonymity at the same time.
There is always will be a person who wants transparency, and a person who don't want to be named. From our side we can only show what we have.

Sincerely,
1xBit team

This is the biggest lie on the internet. This company will only steal your money, and the deposit and all the money received from the matches. They first will turn off your withdrawal options, so you cannot withdrawal your funds, second block your account, you will not be able to log in, and when you send them an email they will reply to this: " Good Day. We want to inform you, that our company decided to stop any collaboration with you (closing your account). The decision was made after a careful investigation of the situation by our security service. The decision is based on a violation of the Terms and Conditions. ".
My luck, before they close my account I did some photo screenshots from my deposit, balance, my games where I win, and close your withdrawal options. Everything showing legal, and I have not violated any terms, but they are violating terms because they stealing my money, and not giving my money on balance of the account.
This is insane, this is illegal, this company is total fraud, and they have not licence for betting.
I sent emails, live chat, nothing helpped and they ingore. (hope here will try to fix this and back my money)
ACCOUNT NUMBER is 322764407
Here is the proof of my legal account, my bets deposits transactions, and everything is regular:

my account on 1xbit:
https://postimg.cc/cv2YSkTh

my deposit on 1xbit:
https://postimg.cc/SXR8FFWJ

my regular bets on 1xbit:
https://postimg.cc/Dm6XZwB8

no withdrawal option to withdrawal my funds:
https://postimg.cc/PCs4C3md