Quote from: Beparanf on Today at 12:48:59 PM

Quote from: bL4nkcode on Today at 12:35:55 PM

Quote from: DEEPW3B on Today at 12:27:33 PM

I was always thinking the crypto betting sites have private keys of the wallet addresses? Or is it some other reason that they cant be asked to do it? Im a Gold 3 tier aswell so was hoping to get some LOVE and support. Dont think ill get it back though. Huh

It's technically possible but it's not that easy, I'm talking about their (hot) wallet security which only the executive knows (multisig wallet probably) and it will take such confidential process by their end to just export the private keys, and it will take time.

What you can do is to do them favor and kindly ask them, until they agree, maybe they will ask compensation or offer a compensation for them to do it. It will take time though and you need to wait.

I wonder if they will accept this kind of request since there hot wallet is very sensitive and should not be connected on any website. There's always a note to not deposit any other coin or else it's consider as loss. Most of the casino didn't entertain any query unless they are at fault. I experience this issue before on some casino with much larger amount of money. They said that its not there fault and they can't do anything to give me back the fund.

But let's see if Bitsler is kind enough to entertain this request.

I just read your reply properly and through out. Bitsler is proper big online crypto casino. With loads of customers and I even think it is legal and regulated OR AM I WRONG? All proper regulated and legit business should do the best for their customers. Because shit happens... Also the thing is that they can get the coins whenever they actually need them and they arent like they got no money. They could just cover it as its still in their wallet which is in their posession. I got a bit confused when you said ''You gotta be nice to them and soft'' Im nice and soft to my daughter because shes only 6. But this is a big gambling business , no one should ever have to beg and should get best support possible from sites like bitsler and others.