Quote from: p0ntidude on Today at 09:46:06 PM

Quote from: hyudien on Today at 06:56:38 PM

Quote from: p0ntidude on Today at 06:37:42 PM

Quote from: Woodie on Today at 06:05:49 PM

Hi mate hope Mum has recovered and doing fine, coming back to the subject matter its unfortunate you had to deal with this KYC at a wrong time, and any sane person would prioritize taking care of family in times of need and these were one of those times!!!

But unfortunately if this was looked at without any bias and without putting any emotions to this issue...Fortunejack are acting within their terms of service and did the needful based on their terms but if you could find a way to talk to them and explain yourself you could have the opportunity to recover your funds and keep playing, anyway good luck!

I mean, they didnt notice me of needing to do a KYC when I pushed on the withdrawal button AND they did not warn me about the 14days DEADline term in their Email which makes this a theft right?
thanks

It's hard to blame one particular party because FortuneJack strong reason is that it has given you a warning or some kind of notification so that you immediately complete these requirements to make large withdrawals. Then finally you will only be asked why you ignore the notification as if you don't have a balance in it.
My advice. next time if you feel that the account has a large balance, then immediately secure it by any means even to complete kYC because we are not people who don't need money. As a person who only lives and survives from day to day, then with the amount of 45,000 TRX if calculated at this time around $ 5000 more and it's not a big amount.

The rules are still the rules, FortuneJack does according to the procedure and you have let messages that come in via email ignore them. While at the end of the moment you start to respond. Shouldn't you have done this earlier? Doing KYC does not take up to 1 full day.

Quote from: p0ntidude on Today at 06:43:42 PM

Quote from: Pmalek on Today at 06:06:20 PM

~snip

Thanks exactly that was more of a explanation that FortuneJack obviously is operating under terms and restrictions that casinos SHOULD NOT morally be able to use, I would appreciate so much if there is someone with Guidelines for how the casinos under curacao Gambling license must operate and what they cant do.

cheers

NOTE: combine replies in one quote only.

1.No but I didnt get a warning. I have had money on accounts without using the money for up to 1-2 years just layin there. Casinos have in worst case taken a little fee of 1% and noticed me to withdraw or make a KYC.

2. I was not forced to make a KYC before I clicked "make a withdrawal" then I thought I would receive my money, and then I was offline from the internet for almost a month. What is their reasoning for taking the whole amount, have I caused them any money during this time and if so HOW?

3. I dont understand why not everybody reacts to this term, have u ever seen this before? I have gambled on 200+ casinos worldwide online for 15years this is the first time I have ever got my money confiscated, I have not even broken a rule or lost them any money or doing something fishy, I just didnt respond to an email? This is absurd, fine if i would of broken any rule like bonushunting on multiaccounts or something, What gives them the right to take my full amount I understand a little delay fee or something but my entire funds?

4. If they have a term like this, what other objective do they have then to SCAM people that are lazy/misses the email. If they cared about me wouldnt they have sent me another email after a week and then another email the day before the deadline and Say "Okay if u dont send in documents before tomorrow We will Steal all your money"?

I understand they have the right to do a KYC on anybody ofcourse. But what harm am I causing them by not completing it and have my money on their site until I fix it?

Can we find any similar case? Its absurd its just a pure scam. If they do this with every customer and 0.01% customers doesnt check his email in time do you understand how much free money they make because of this?
I guarantee this is the only casino in the world that does this. And I warn everyone to stay away from a company that operates like this.