If they realize what they are doing wrong and find a way to fix it then that will help them. They can't "regain" their good reputation because they never really had it, everyone always had nothing but complaints about this place and so far they really sucked getting back to people.
As long as they fix their issues and help people and do it in front of everyone and we get no more similar complaints then they are going to be fine. However as you can see there are so many people still coming here and spamming same thing, meaning there are still unresolved issues anyway.
Despite of the issues and complaints plus giving out some bad reputation its still surprisingly that there are still people who do come and play on this site and ending up on getting on the same issues.
These complaints would continue to pile up as long this site do continue to get new users and keeps depositing money despite of the current and pending issues.
If you look closely, there are only a few usernames that repeat their posts with complain in this thread which only create spam.
1xbit has been in the gambling industry for many years and gets millions of visits a month.
If you think that a few complaints a month compared to such a huge number of users is a lot, then I'm afraid you need to verify your knowledge of statistics.
this argument that the same people are creating multiple accounts to complain in this thread is a failed argument, this is because everyone who is complaining has already made it clear that they are willing to do KYC and that they don't mind that this site's security team comes to post evidence that they are cheaters, but I have never seen the security team on that site post evidence that someone is a cheater. I wonder why? they always use the argument that this site preserves the privacy of its customers, it becomes a joke because the account owners themselves are authorizing the site to expose their data and the site refuses