Quote from: Bitinity on Today at 04:36:34 AM

Quote from: BitcoinHunt3r on January 02, 2022, 09:50:14 PM

Quote from: Bitinity on January 02, 2022, 09:12:00 AM

Today I received an email that I need to pass the KYC during 14 days after the request from Fortunejack, otherwise my account will be terminated and all funds will be confiscated. I tried to login to my account after noticing this email but I cant login, is there something wrong here? Anyone facing login issue like me? Posting it here while waiting the answer from live support.

I'm guessing did you follow/claim the recent promotion and win? we know Fortunejack is always like that when a user wins a promotion then KYC will be applied
If indeed you do not claim anything and there is no balance there, then it is not difficult for you to make a choice leave and find another Cheesy

I think Fortunejack is starting to follow other casinos requesting KYC for regulatory reasons.

Yes I did claim the 500 free spins and requesting a withdrawal after that then they asked my to do KYC. It seems that my account is blocked, I have contacted live support as well as send an email because I cant login. If they give me 14 days to complete KYC, they should have not blocked my account until the given 14 days expired. Lets see how it goes, I have nothing to worry obviously. Just curious why I cant login while they ask me to do KYC.

Keep us informed what happened to your account the news from you will determine our attitude here in the future, I see a lot of reports lately about KYC and frozen accounts
strangely it all happens when you get a win and request a withdrawal, what do bonuses and promotions mean if they are a way to force customers through KYC.
from some of the reports above I am no longer interested in claiming any promos or even making a new deposit.