Quote from: ralle14 on Today at 01:13:02 AM

Quote from: Emitdama on January 26, 2022, 08:09:11 PM

costumer support is important but I do not prioritize this because luckily I have been gambling for years and not experienced any major problems. There are small problems but I can troubleshoot them myself and there is no need to call for the support.

I'm also in the same boat, I rarely experience any issues and there are instances where the issue is out of their reach so I really can't blame them if they can't fix it right away.

Quote from: batang_bitcoin on January 26, 2022, 08:33:24 PM

I can't agree more because it really sucks when the support isn't helping you at all which should be helping you as their job.

I've also experienced this, sometimes it's just a hit or miss there are times where i'd get in contact with a good support and then there's other supports who barely have any clue on what i'm trying to point out.

Yeah, this is usually the main problem with the casino, whether it is an online or physical one; however, the physical one would be dealt with immediately because you will be speaking with a representative who will give you updates in real time; however, some online casinos take weeks or even months to resolve issues because they are too slow to do so; however, it still depends on the issue. When using the live chat feature, you may find yourself conversing with a bot, which makes it somewhat ineffective in reporting your issue. Emailing them also takes a long time for them to respond. But, yes, this is the most common problem, not only in gambling, but in all aspects of life, I believe.