I'm not crazy. Support wrote that you should have information in your e-mail, if you didn't get anything, they forwarded your question to the security team. Bitcointalk is not an official way to sort things like this out, so it will definitely take more than a few days. You just need to be patient and you will surely get an official reply in the dedicated thread here:
1xBit.com Coming back to Bitcointalk, Solving all the issues.Asking in this thread every day is not going to make it any faster.
Why 1xbit support doesn't want to solve their customers' problems, if they can solve these problems through support then those customers would not have to post here anymore. Instead of showing this user various ways to solve his problem, tell 1xbit to change their activities and stop cheating gamblers. This kind of defending will not work for you unless 1xbit is trying to be honest.
After all this time, it has now become clear that 1xbit does not really want to solve any customer's problems. This is just what scammers want you to believe so that they can lure new victims to their casino and continue scamming. All this time I thought 1xbit actually wanted to make a casino that we could trust, but I now know that the truth is that 1xbit is yet another scammer with no real plans to do anything but operate a Ponzi-type scheme with no bottom line.
For anyone who is still tempted to take their offer, please do your research and look for other better, more responsible and trustworthy casino sites that actually have plans to run a profitable online casino for everyone to enjoy.