It is you who show your ignorance and a complete lack of understanding of what you are talking about.
Okay, you're a special case then, are you? Let me spell it out for you: 1xbit HAS NO CUSTOMER SUPPORT! Period.
Your problem is that you don't understand what customer support is and what its responsibilities are, and what you should report to the security team with.
It seems that your understanding of customer support is completely different from that of 1xbit. Perhaps you should explain it to them?
We are not the same but still use a lot of 1xbet options including customer support.
Oh, and here's a shocker...
1xbit does not have its own customer support; they never had one! 