Ended up losing my whole balance

I don't blame them for my loss but not sure why they promoting site while it's not fully functioning.
it's a common thing for new gambling sites to do sign-up promotions, but it's not that easy to withdraw winnings when you haven't made a deposit on your account. I'm sure in the future Bitlucy will definitely solve this problem. I just signed up to be a user on Bitlucy, I hope I'm lucky while play here.
Do you know what aspect he is talking about here about not fully functioning? As a new player in gambling, you can't expect everything to be perfect as they are also fixing things from their end. But would be nice if once a player encounter some issues, he should brought up immediately to the site support so they can fix it. Otherwise, it may be the source of abuse later on.