Quote from: Coin_trader on May 28, 2022, 03:20:15 AM

Quote from: ZB% on May 27, 2022, 10:27:31 PM

10 Mei, that is already 2 week ago.
- case came from Blackjack house is, I been given clue for please check, I did sent a ticket by current incident that's before tag "!" feature release, they ignore me. they said, will check they once dev only on work day (monday), still waiting and they only asking for please send a detail:
(Please post a:
1.Game name.
2. Time and date when it happened. Post a time with your timezone.
3. What is the concern.)
https://prnt.sc/4MjrG8N-PD6V
Proof my case is ignore for 2 week,
In progress I complaint for waiting solved, I got more case, so total is 3.
case #1.Blackjack = They said can't defined my bets = no refunded of course, I can't do anything.
case #2. they said already solved and refunded, mean while, you can see by history the didn't reply me.
case #3. I got refunded yesterday, and everything is fine.

then a hour ago I got new case, so I sent a ticket more, again and again they didn't reply me

It took time for them to answer the email ticket since the dev is not working during weekends because your concern is related to that. They are not ignoring you but rather they are just waiting for an answer from their devs since the support has no control over technical concerns. They already clear the 3 issue that you report so just wait for a bit until they reply to you.

Are you zbnakamoto on the blackjack.fun? What's the particular issue you always encounter when playing House BJ?

@ZB% this is not called ignoring because it’s clear that their support team has acknowledged your issues, and have forwarded them to the Dev for clarification as support staff has limited knowledge in these kind of matters. Also @Coin_trader is right wait till Monday begins and then drop them a polite follow up mail if needed, or try and contact Sujan or the admin here because I’m sure that they’ll be able to expedite the process for you.