⭐ Merited by hugeblack (10)
as the wearer of their signature, it is obviously necessary for me to write my position on this whole matter. So here is.
I personally do not see Best_Change's deliberate participation in any kind of fraud here. they do monitoring, they don't pressure anyone to use any service or even they can't guarantee that all trades will go perfectly. there are many third parties that are not under the control of BestChange. I saw in several places where they clearly indicated that they are not financially responsible for any transaction.
looking at it this way, BestChange has almost no responsibility for any transaction that takes place at the exchangers on their list. (maybe this way of seeing the situation is not the best)
Someone mentioned that this is not the first case against BestChange and one of their partners, that's true but as far as I know, most of them are solved positively mostly thanks to the authority that has BC at exchangers.
I definitely agree that the current user rating system on their service is more than bad. In a way, it is completely centralized to the detriment of ordinary users and to protect exchangers. negative experiences with some exchangers are still experiences and it is necessary that other potential users see them. even if a problem is solved, I may want to avoid that service after reading about all other experiences.
this is a big lack of the BestChange platform and over time it can cost them their hard-earned authority.
Regarding the active Openchange case, I would like to see what possible sanctions will be taken against them.
I followed the Janyiah201 case, management by Openchange commenting on the BestChange site, and it is an understatement to say that it was unprofessional and impudent (unfortunately, everything has been deleted
)
Now they declared the case solved, but they kept 10% of the value? For what? a transaction that never happened?
so do they still deserve to stay on this monitoring or even without any negative(true) comment?
So, JollyGood this is my short statement and for now, I still haven't considered leaving the signature campaign, at least not for the reasons that you state as sufficient.
otherwise, if all the members of the BestChange signature campaign would report here, and if the majority would give them support, how would it be interpreted? Paid and biased support on the forum?
wasn't there already a discussion about this in the BestChange ANN thread about these exchanges? They gave a clear indication that it was only an informative listing.
and it is clearly indicated on the site itself. For example https://www.bestchange.com/binance-exchanger.html
Absolutely correct, that’s why we don’t remove reviews with at least to some extent grounded negative opinion, but just on our service they have “white background”. And red highlights relevant financial claims. Due to the fact that the system automatically switches an exchanger with several claims off, we allowed them to lift claims on their own (as, generally speaking, the option for the users to re-open the claim if, according to them, the financial question hasn't been solved).
as mediators, you are trying to make a compromise between your clients and their users, but it seems that it does not provide the same quality to both parties. Your rating system looks more like solved or unsolved, but the user experience cannot be considered black or white. you have to provide more.
I personally do not see Best_Change's deliberate participation in any kind of fraud here. they do monitoring, they don't pressure anyone to use any service or even they can't guarantee that all trades will go perfectly. there are many third parties that are not under the control of BestChange. I saw in several places where they clearly indicated that they are not financially responsible for any transaction.
looking at it this way, BestChange has almost no responsibility for any transaction that takes place at the exchangers on their list. (maybe this way of seeing the situation is not the best)
Someone mentioned that this is not the first case against BestChange and one of their partners, that's true but as far as I know, most of them are solved positively mostly thanks to the authority that has BC at exchangers.
I definitely agree that the current user rating system on their service is more than bad. In a way, it is completely centralized to the detriment of ordinary users and to protect exchangers. negative experiences with some exchangers are still experiences and it is necessary that other potential users see them. even if a problem is solved, I may want to avoid that service after reading about all other experiences.
this is a big lack of the BestChange platform and over time it can cost them their hard-earned authority.
Regarding the active Openchange case, I would like to see what possible sanctions will be taken against them.
I followed the Janyiah201 case, management by Openchange commenting on the BestChange site, and it is an understatement to say that it was unprofessional and impudent (unfortunately, everything has been deleted
)Now they declared the case solved, but they kept 10% of the value? For what? a transaction that never happened?
so do they still deserve to stay on this monitoring or even without any negative(true) comment?
So, JollyGood this is my short statement and for now, I still haven't considered leaving the signature campaign, at least not for the reasons that you state as sufficient.
otherwise, if all the members of the BestChange signature campaign would report here, and if the majority would give them support, how would it be interpreted? Paid and biased support on the forum?
I am not even sure how websites get's listed both on BestChange and similar websites like TrustPilot, and we can clearly see big exchanges there like Binance, Kraken, Bittrex, etc.
I don't think CZ or other owners would paid anything to BestChange for listing there or they gave them some percentage, but than again only they have few negative reviews on BestChange website.
CZ has a referral program, and my guess is the other listed exchanges do the same.I don't think CZ or other owners would paid anything to BestChange for listing there or they gave them some percentage, but than again only they have few negative reviews on BestChange website.
wasn't there already a discussion about this in the BestChange ANN thread about these exchanges? They gave a clear indication that it was only an informative listing.
and it is clearly indicated on the site itself. For example https://www.bestchange.com/binance-exchanger.html
Quote
it was implemented for the sake of protection from "consumer terrorism"
That's a lousy excuse. Every services on the planet can receive unwarranted negative reviews somewhere on the internet. That makes it up to the customer to decide how they value reviews. Giving the service the power to censor reviews makes the reviews utterly useless and worse: misleading.Absolutely correct, that’s why we don’t remove reviews with at least to some extent grounded negative opinion, but just on our service they have “white background”. And red highlights relevant financial claims. Due to the fact that the system automatically switches an exchanger with several claims off, we allowed them to lift claims on their own (as, generally speaking, the option for the users to re-open the claim if, according to them, the financial question hasn't been solved).
as mediators, you are trying to make a compromise between your clients and their users, but it seems that it does not provide the same quality to both parties. Your rating system looks more like solved or unsolved, but the user experience cannot be considered black or white. you have to provide more.