Given that Duelbits has a pretty good reputation on this forum, I think that their behavior like this is very frivolous and unacceptable. If there is no ETA for such things, they can drag this out for half a year.
I would like your help and advice, what to do in this case. Is there anyone here who can help me?
They do have a reputation here but they also have a compliance system that checks activities and accounts, I don't think it will drag on for half a year, if I'm a casino operator with good standing in the community I want this to resolve in the fastest possible time, they have a different department to deal with, so all you can do right now is to follow up concern from time to time, I'm sure it will be resolve and it will not take long.