you will probably get the same generated answer, that they know about the case and that they will solve it sometime. Perhaps you could emphasize to them that the matter is becoming a little more serious and it is necessary for them to come and give direct answers, not uniformed.
This is the standard protocol for customer especially if they really don’t have exact answer about the issue. This kind of decision making is handle by security team and not by the live support that usually saying that same generic name. This issue is indeed starting to escalate with same problem. I don’t know exactly what’s happening but I just successfully withdraw my balance on my last week session without any problem although my balance is not that huge compared to the OP.
I hope will share full transparency of the reason for holding the withdrawal.