At first, they came pretty well and were responsive, but now complaints have been pouring in since the spam messages seemed to have spread to bigger problems. I don't know what the problem is because I don't prioritize new casinos with a minimal reputation too much. I think the problem you're facing is that it takes 48 hours to be a bad service for a casino that wants to show its presence in the realm of gambling. Don't put any money into it until the casino is completely 100% trusted.
4Days and still get no response of my ticket, they have indeed clarified about it in this thread but I think they should respond to any ticket.
Frankly speaking, I was interested to use this casino as my alternative place for gambling after I tried it sometime ago with the free bonus.
But I think I've just lost my interest because their support is not responsive so it makes me a little bit worry.