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Quote from: efe1 on August 16, 2022, 07:06:28 AM

i read the previous pages and i am also having problem with this site.

few days ago i deposit small amount like 100 usd. i made a few bets like barcelona win 1.20 odds, some live tennis etc.
likely after 20-25 bets my balance is just 200 usd. also i have betting limits, my max bet limit is 10-usd 20 usd for minor leagues and 100-120 usd for major leagues.
yesterday i tried to withdraw my 200 usd balance and they locked my account and live support doenst help me. just said we closed your amount you broke the rules.
i am asking which rules but no answer.

i cant send my betting history because i cant login my account. my last bet is fenerbahce win 1.90 odds 100 usd and i doubled my balance after this i tried to withdraw.

its so funny you can't find a competent person to explain this situation.
they dont send my winnigs. they dont even send the amount i deposited.

Hi efe1, thank you for waiting, your case is similar to the above matter, whereby the account is flagged by the provider's compliance team due to abnormalities found this may be referring to a member professional betting style that might have violated and triggered your account to be suspended.

Besides, after following up with the provider, I am happy to know that you have withdrew your winnings and deposit previously and the amount they were holding were only the extra winnings. Hope this is able to answer your queries. Please do not hesitate to contact us again should you required further clarifications.

dear my friend what did you say i dont understand. yes i deposit and withdrew 8 months ago. i dont remember the exact amount but probably i deposit 100 dolar and withdrew 200-250 dolar. i am not talking about past i am talking and asking current situation. why you dont send my 200 usd. if you think i am professional bettor and you dont want me to play in your bookie why you accept deposit from me? you accept and after this you blocked me and dont send my winnings or my deposit amount. its not professional.

Hi efe1, we always welcome any players from anywhere. In your case, based on the feedback from the provider and the team, my understanding is that your betting behavior might have triggered provider's compliance team, so doesn't matter you play on our platform or others, you might be still facing the same problem whereby your betting behavior will trigger the provider compliance team to suspend your account.

On the other hand, regarding to the deposit, I can't get a clear amount of your deposit/withdrawal data as it is private confidential. but the team feedback you have withdrew 100% of your total deposit amount including a portion of winning amount. Let me explain more here, the total deposit amount here is referring to recent deposit and all the previous deposit.

Hope my explanation is clear and the above able to answer your queries. Cheers!

dear sir the team give wrong information. as a said before 1 week ago i deposit 100 usd and tried 200 usd withdraw and my account is locked. this 200 usd wasnt send to me or my 100 usd deposit amount didnt send.

probably they referring my previous deposit and withdraw its 8 months ago. yes i withdrew this but i am not talking 8 months ago. i am asking last week transactions.