Are you sure you are not trying to manipulate? Did you use the original ID documents? Are you not underage? I am just asking to be sure that you are kot manipulating.

It would be good if he contact FortuneJack official bitcointalk account. FortuneJack is a reputable site, it is normal that some people can fall into this kind of issue, we do not have any proof yet to know if the give the gambling site a red trust, but not worth it for now.