Quote from: Pmalek on September 10, 2022, 07:37:20 AM

@foggoat
Can these units be shipped to PO boxes and how do you handle private information of your clients?
Is it deleted and wiped altogether from servers, how long is it stored, and do you self-store data or rely on a 3rd-party?

Hacking or leaking information about thousands of users who have ordered steel plates could be a valuable piece of info and a dangerous hit list of sorts. Not just from your company, but in general.

About PO Boxes, we currently ship to post boxes that are freely accessed by third-party delivery companies like FedEx. This mostly includes mailboxes or virtual mailboxes that are operated by some 3rd party private companies. For the moment we might be unable to deliver to some post boxes that are operated by post operators like USPS in the USA, as they don't allow other operators to access them. If you think this is something that might be desirable by some customers, I think we can look into adding international post/mail delivery, which should be able to reach regular post boxes. For most folks, it would be not an ideal option, but maybe for PO Box delivery, it would be beneficial.

Regarding the data. I am aware that data security is an important thing. We are not that big but we do take some measures to secure the data.
Currently, we offer everyone (not just EU-based customers) to ask for full erasure of their personal data and transaction details after the return period is over. A significant % of our customers ask us to do so right in the order form. This includes all data on our servers as well as all e-mail messages.
As an EU-based company, we are obliged to follow strict GPDR law, that requires us to delete all your data on your request. Also, it allows us to request the same on behalf of our customer to third parties like payment processors and delivery companies, which we do as well. We don't keep data at 3rd parties, just our servers and offline storage. Also we purge the database manually every few months, as I don't like the idea of hoarding the customers data indefinitely.
The only data that remains at us then are obligatory tax records i.e. receipts but we move them to offline and/or paper storage periodically which is kept in a separate physical location.

I am looking into making this process fully automatic which will allow us to, by default, delete everyone's data after 30 days from the delivery. It involves some work so it will take some time to implement, privacy policy needs some legal work too. We'll announce when it's ready. Probably then if someone opted in for a newsletter or sth we will just keep their e-mail address but nothing else.

^{Open to all suggestions for improving the data security.}

Quote from: n0nce on September 09, 2022, 11:10:37 PM

Though if just your own house burns down (not a huge apocalyptic sized fire), you should have redundant seed phrase backups elsewhere.

That's right. What I might recommend is to have your seed splitted in 2/3 way, which means you can read your seed while having any 2 out of 3 copies. Yet with only one of copies you cannot get the seed as it will require you to crack 8/24 of seed which still will take at best months if not few years. This requires having 3 safe locations, possibly different physical addresses. You should have them in a place where you can check each few months if it was untouched, for total peace of mind. ^{It's easy to do, but If you need details I can give you some instructions if you PM me. I'll probably make a tutorial at our site in the future too.}

Quote from: n0nce on September 10, 2022, 11:47:12 PM

I just played around with the country selection, and if you get a single plate (under 100€), then shipping to some African states (haven't tested all of them) is 19€. You don't have to leak your location of course, but I just think $50 shipping for one plate is too expensive and just doesn't make sense / wouldn't be offered, if you can get e.g. a 3-pack for 189€ and have free shipping.

Forgot to add previously that shipping to some remote or expensive locations is $19 instead of regular $9. Edited the original reply accordingly. This includes countries like Autralia, New Zealand, islands in the middle of the sea, Switzerland, Norway, some African and Asian countries. You can get the delivery price from the product page or checkout. Still it is free for orders everywhere over $100 like you just pointed out.

Please be aware that in some countries you can get charged by local customs office import tarriffs, tax or duties at delivery. We listed info about some most popular destinations at our site, but in other cases you should check how it looks like with your local customs office. Maybe that's what the OP, Agbe meant? I believe it could add up to $50 with $270 value in some cases.

Also it might be important to some folks here, especially in US market, that all prices at our site include all sales taxes so the prices = amount paid.