Quote from: virasog on September 20, 2022, 03:59:45 AM

Quote from: salad daging on September 19, 2022, 04:16:19 PM

For me it is too difficult if the user has to make a withdrawal under 250 EUR must contact support to approve it, for every user who makes a withdrawal under 250 EUR with crypto certainly does not want to go through support to verify it may take longer, but I think it is possible without going through support will be better and more efficient than this slightly complicated method.

I know this may be a rule as your casino rule but players also need convenience in the sense that any withdrawal without KYC is easy, just verify via email.

Since i hear this approval thing, i wonder if their support staff is available 24/7 to approve these withdrawals. There is a cap of 250 EUR on withdrawal, so why not let it happen automatically?
If support staff needs to monitor everything with open eyes, why not do not let the deposit happen manually too and it should be first approved by support staff Cool

Live chat is only a bot that answers automatically so there is no 24/7 staff support that serves it so we still have to go through email to make direct contact with staff but it all takes a long time unlike live chat which is faster.

I don't know why the withdrawal isn't just automatic because it's lower than the limit set but that's a problem at the moment,
I never deposited it and maybe it was automatic, not manual.