Quote from: dkbit98 on October 19, 2022, 09:33:36 AM

Oh the irony of this fake comment being shown in public for more than one month, and in the same time we can't see any real negative feedback for most exchanges.
Last time BestChange said they are working on improving feedback system was months ago, and I don't see anything really changed in good direction.
Now I can see only one single negative review for all exchange, and everything else was ''resolved'' Undecided

This can be easily explained. Negative reviews keep in line several levels of employees: staff of exchangers, our moderators, sometimes several persons per case, their managers and in particular cases, the top management of the company. That’s why it is physically impossible to invisibly push for something in claims. We carefully see to the rules being followed.

With regards to deleting this is a wrong thesis. We don’t delete grounded claims, we can only change their status (to neutral one), if the case was successfully resolved or it is not a financial claim.

As for spam, yes, we are trying to clean up all mentions of third-party services, but we can sometimes accidentally omit something. Hundreds of reviews are left on our platform daily (without breaks or days off 😊 ) and something can go unnoticed. Although, it is bad, and we will try to make our best not to allow such rare mistakes.

And the thesis about “months” is not very logical, as the time of having the review live can vary, we seldom double-check the reviews that have been checked. And they are checked within minutes, sometimes hours, after getting into our database. Double-checking is possible if somebody like Bitcoin_Arena points us to that. A separate thanks to him for the signal.

As for improving the review system, it will not be upgraded soon, not earlier than the new version of the website is released, which is still under development. And light upgraded won’t change the number of displayed claims, it would be strange to expect that. The number of active claims only signals that the majority of them have been solved, and financial obligations are fulfilled.