Quote from: Mate2237 on October 30, 2022, 03:13:11 PM

Quote from: Godofwars on October 26, 2022, 10:48:57 AM

I've sent the required documents along with information related to my "multiple account situation"
The casino owes me 24,727 USD & 2345 EUR.
They can deduct a fee (because of breaking the bookmaker rules) (i haven't used any bonuses and the only reason of creating multiple accounts as I've mentioned several times is low withdraw limit)
And close my multiple accounts (I'll continue to make bets using your bookmaker if you can change withdraw limits up to 100k USD otherwise i won't)

Was creating multiple accounts solved the low limition of the withdrawal? As for me the way I look at it, they would understand the issue as a scam attempt because of the multiple accounts. So I don't think they will release you funds without a solicitor to involve in the case. And if you have contacted their support team and they asked you to wait then wait a while before taking another action because there are procedures to follow in a case like this. Multiple accounts in one casino company or site is a serious offense. Even though their payment system was very small for a withdrawal, you would have laid a complain in the customer care service box and hear from them to know the reason why they limited the amount of withdrawal. But now you have put yourself in a big trouble.

Hello

yes because of Fraud we block the players and team start review them the only action in this time after KYC we can return the fund to players .