unfortunately, you are also one of those who suffer torture from this bookmaker, which started after 2 years, and reached its peak with the fall of crypto. Unfortunately, they are looking for a document that you don't have, so that they can later justify themselves in case of a lawsuit. Even if you verify all the levels, you won't get your money
Which document are you talking about precisely? I don't understand. I didn't see they were asking for any document anymore, they've decided on their own to close his account and to keep his money. He can't even use his account to contact them through the live chat from what I understand.
Unfortunately @genji87 if they don't bother to reply here like they don't seem to do for anyone since several months, the only think you can do is to bring your case to Askgamblers or a similar platform and to their license regulator.
But the way they are dealing with all these cases is very concerning, because they don't seem to be worried about looking professional anymore. Several complaints on Askgamblers have been closed with an unresolved status.
https://www.askgamblers.com/online-casinos/stake-casino-review/complaintsOn November 3, Stake suspended my account. I asked
accounts@stake.com for information and they replied that: "Due to a repeated breach of Stakes Terms of Service regarding multi-accounting, all functionality on your account has been removed. You will not be able to use Stake in any capacity, including to place bets and any transactions. Any future accounts that are created that are linked back to this account, or any other account, will receive the same restrictions." Asking for further information I was told that the decision was final and would not be reviewed. I was not given any chance to prove my good behaviour.
So now I can't use the platform and most importantly I cannot withdraw my funds.