Quote from: dimonstration on Today at 05:12:51 PM

Quote from: igumama on Today at 04:39:17 PM

yes i answered, and they are not replying to my email anymore as they said they are on Christmas holidays, but i never heard of holydays on support center's, specifically when its come online casinos

Casino supports indeed has a holiday especially on the technical team or security team. Casino just leave few live customer support online to address all the general concerns but most of the high level issue leaves pending during this holiday. Casino worker is still a human that has a life. Just wait patiently until there support is fully operational again. You are the one who have the issue during the Christmas and year end break so dont blame your timing to the casino holidays.

We have your back in case they still ignore you next year but you should gave them the time same as yourself to enjoy this holiday.

Just like physical casinos, the support in online casinos also needs rest and time for themselves to celebrate the holiday season but they should also take responsibility for replying to their customers because some of the queries need urgent solutions. If they would be on holiday leave, they should have speare people to know about their services.