Quote from: OLE777Official on Today at 08:38:39 AM

For the three accounts, I have already been told the reasons why the account was banned, although the customer support team and compliance team has told me that
they do not disclose the exact reasons why accounts get banned or locked. However some illegal actions are: Multiple accounts, Illegal Arbitrage betting etc.

I wonder why they can not tell you their representative here reasons why accounts get banned or locked or can you not be trusted to handle situations here? If they should make you their representative here then you should be able to communicate with them getting to know reasons why actions were metted on their registered members onboard their platform and they too should be able to give you every detailed information about your request in respect to complaints coming from the bitcointalk Community and management.

Quote from: OLE777Official on Today at 08:38:39 AM

However some illegal actions are: Multiple accounts, Illegal Arbitrage betting etc.

These are just mere statements as regards the inquiry to why accounts were banned and locked. If you do not mind, proofs would be ok to ascertain the genuineness of your claims for the actions metted on them.

Quote from: OLE777Official on Today at 08:38:39 AM

For Ferrum360, I believe I sent a DM but if you have not received it, please DM me your OLE7 ID so I can also investigate what has happened.

Do well to respond to his demand so your complaints would be looked into with utmost attention it deserves.

Quote from: OLE777Official on Today at 08:38:39 AM

Thank you and apologies for the late response.

Timely response matters alot as it has to do with customer service and care. Do well to make out time to respond to complaints and inquiries so as not to get participants pissed off. Since you are the only representative here, your presence and timely response matters.