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It's simple if the issue lingers on for long unresolved then it means the stake has done their part and ops is left to take responsibility for his actions, if that is the case, I will suggest to ops to just move on since the faults were largely from him and not stake.
If the problem or case that the OP is accusing does really happen, I'm sure it won't last long because the Stake.com support team will definitely solve the problem soon.
I know very well the performance of the Stake.com support team so there's no way they would let the problem persist.
But until now, to be honest, I still can't believe what the OP has said.
We don't know the real problem faced by @OP and only see it from the story's point of view.
But if I look at the story, I think it often happens when we can't withdraw money before or in the middle of a match.
I had this before and suddenly, the withdraw button would not click and I realized that I should have pressed the button sooner to withdraw the money.
Maybe @OP needs to keep an eye on the betting so he's not too late to hit the draw button and take his winnings.
And I think Stake.com will help if the problem is indeed their fault.
The OP himself only gave a statement about the problem he was experiencing or in short it was just a story. He did not provide details and evidence stating that the error actually occurred from Stake so that I or some people might not be able to believe what the OP had said.
Regarding the problem when failing to withdraw money in a bet with the aim of taking profit, it is not the fault of the Stake, but the gambler who is less adept at making withdrawals. We can also see in some feedback regarding cases like this and the main mistake of gamblers is that they don't want to refresh on the betting page to be able to get updates on the betting page.
So that we cannot completely blame the gambling platform that we use.