Quote from: ctsbitcoin on March 30, 2023, 04:55:11 PM

Just wanted to state that I have been a long time exchanger on Changelly but as of today I can no more. First, they do require KYC but it isn?t obvious, and for those of us who have used Changelly wouldn?t suspect it any differently. I decided to exchange 1.4 XMR -> BTC but then my exchange was placed on hold until KYC was provided.

I refused, and instead of returning the XMR (minus transaction fees of course), Changelly is holding it ransom for my personal information. They will not release it. By not doing so is nothing less than theft. They have no legal basis to hold onto it as I have not committed a crime. They do not have to execute the exchange to BTC without KYC but they do have an obligation to return the XMR back to sender if they require and the sender refuses. As for demanding my KYC info in order to just return the XMR to sender is ludicrous. Why would I trust a company that holds my property as ransom with my sensitive and personal information?!? Incredibly unprofessional.

Other exchanges like ChangeHero and ChangeNow do state that they also now require KYC but if refused then they will return the coin to the sender?s address. Other big name exchanges require KYC before any transaction can occur.

I?m putting this out there because apparently there are a number of others with the same issue:

https://www.trustpilot.com/review/changelly.com

https://www.sitejabber.com/reviews/changelly.com

Changelly does NOT warn of KYC until after transaction is initiated. BUYER BEWARE.